Agriwatt Hub LTD – Returns & Exchanges Policy 
Last Updated: May 2025 

1. Eligibility for Returns/Exchanges 
   You may request returns/exchanges within 7 days of delivery for: 

   • Damaged or defective items 
   • Incorrect items shipped by us 
   • Unopened/non-perishable goods in original packaging 

   Non-eligible items: 

   • Perishable goods (seeds, fertilizers, organic inputs) 
   • Software/agritech devices with broken seals 
   • Personalized/custom-ordered equipment 
2. Return Process 
   To initiate a return: 
   • Step 1: Email returns@agriwatthub.com within 48 hours of delivery with: 
     • Order number 
     • Photos of damaged/incorrect items 
     • Reason for return 
   • Step 2: We’ll email a Return Authorization (RA) number within 24-48 hours 
   • Step 3: Ship items to our Kitengela warehouse with RA number clearly marked 
3. Exchange Process 
   For exchanges: 
   • Follow the same return process above 
   • Specify preferred replacement item in your email 
   • No additional shipping fees if the exchange is due to our error 

4. Refund Policy 
   Approved refunds will be processed via: 

   • Original payment method within 5-10 business days after we receive returned items 
   • Store credit (optional) if faster resolution is preferred 

   Deductions may apply for: 

   • Missing original packaging 
   • Items showing signs of use 
   • Return shipping costs (unless our error) 
5. Damaged-in-Transit Items 
   If your order arrives damaged: 
   • Refuse delivery and contact us immediately 
   • We’ll arrange a free replacement shipment 
   • Keep all original packaging for inspection 
6. Agricultural Product Considerations 
   Special conditions apply to: 
   • Seeds/Live Plants: Must report viability issues within 3 days of delivery with cultivation evidence 
   • Agri-Chemicals: Strictly non-returnable unless sealed and unopened 
   • IoT Devices: 14-day return window for factory defects only 

Contact Our Returns Team 
Email: info@agriwatthub.com 
Phone: +254 700 123 456 (Mon-Fri, 8AM-5PM EAT) 
For faster processing, include your order number in all communications.